Cookie and Privacy Policy

Privacy policy

This is the privacy notice for Resilient Relations (hereafter known as RR)

This policy is here to let you know about how we collect and process information we gather from our website, either through online tools or that you provide to us through our forms.

We’re fully committed to protecting your privacy and the confidentiality of your personal information.

• We’re fully committed to protecting your privacy and the confidentiality of your personal information.
• We commit to complying with data privacy laws when using your personal information, and will only use your data in a lawful way, that which is outlined within this privacy policy.
• We will explain your rights around personal information and privacy, and how you can use your rights within the

UK.What are your Data Protection rights?

Under the law you have several rights relating to your data protection.

1. The right to be informed: This is the right to be informed about the collection and use of your personal data. This is why a privacy policy is required on a website, and why many websites now have ‘cookie’ notifications on them.
2. The right of access: You have the right to access your personal data.
3. The right to rectification: You have the right to update inaccurate or incomplete personal data.
4. The right to erasure: In some circumstances, you have the right to have your personal data erased.
5. The right to restrict processing: You have the right to request the restriction or suppression of your personal data in certain circumstances. This gives companies the right to store your data but not to use it.
6. The right to data portability: This right allows you to obtain and reuse your personal data for your own uses across different services.
7. The right to object: This gives you the right to object to the processing of your personal data in certain circumstances. This applies to your absolute right to stop your data being used for direct marketing.

You also have a right to lodge a complaint with an authority if you feel your data is not being treated as it should be.

If you wish to find out more about your data protection rights and why this is important, please visit the ICO website here 

Your data protection

RR never sells, licenses or markets your information to any third party. We only contact you if you want to be contacted and you have told us that you are happy for us to contact you.

All data is held in encrypted files, independent of the website and no-one ever has access to any private information about any client except the client themselves, and RR.

All information you share with David Newman (trading as Resilient Relations) is confidential, with the exception of Testimonials which you consent for us to use to promote our services upon submitting your testimonial with explicit consent, and you can ask to have removed at any time.

You have a right of access to any and all information we hold about you, which you can enquire about at any time by emailing David Newman (David@resilientrelations.co.uk).
You have the right to ask us to delete all your data and confirm that it is done, although regulatory requirements may require us by law to keep certain information for our tax and compliance regulations.

Anonymised and encrypted domain information is collected for us to analyse our internal marketing strategy and see how we can improve our services, and again you have the right to ask anytime what information we hold about you, and you have the right to have all information deleted.
If you have any questions, please do not hesitate to contact me and I will be happy to assist.

What data do we collect?

The personal data we collect from you includes:

• Anything you might input into our forms. This is things like your name, phone number, email address, and inquiry type. We keep this information to contact you about your inquiry.
• Anything we may need to take note of if you contact us via phone or email. We will only take note of information which is necessary to do business with yourself.
• Your marketing preference information. We will keep data on whether or not you consent to our marketing emails and use this to ensure compliance with your consent preference.

The non-personal data we collect from you is outlined within our cookies section. As a summary, this includes non-personal information about your habits on our website. This information is not connected with your personal information and is anonymous to us.

How do we collect your personal data?

We collect your personal data via capture forms on our websites, and also potentially over the phone, if you have requested that we contact you again. Some of our cookies will also track your activity, please go to our cookies section to find out more about this.

How will we use your data?

We will use the data you input into our web forms to contact you about your enquiry and to engage in a professional relationship with you. When you input data into our forms your consent to our contact is assumed as a legitimate interest in our business.

If you agree to sign up to our mailing list we will also use your data to send you emails relating to Resilient Relations, and our products and services. You can unsubscribe from these lists at any time.

If it is required we may also use your personal information to comply with the law, or a binding request like a court order. We may also need to use your data to co-operate with police forces or emergency services if it is required.

We will also use your data to track and monitor the success of our marketing activity, through our cookies.

How do we store your data?

We have taken extra steps to store our customer’s data in a secure manner and use secure software that is GDPR compliant to do so.

How long will we keep your data?

We will keep your data as long as we need to communicate with you about your inquiry, and for communications if we continue a professional relationship.

With our marketing lists we will keep active subscribers (those who open, click and engage with our content) indefinitely or until they become non-active. Non-active subscribers will be kept on our marketing lists for up to a year and then removed.

Marketing and consent.

To reiterate, we will only add your data to our email marketing lists if you have explicitly given your permission. We choose to do a ‘double opt-in’ to ensure that you definitely wish to sign up and receive our emails.

You can unsubscribe from our email marketing lists at any time by pressing unsubscribe within an email or by sending us an email with your request at david@resilientrelations.co.uk