Terms and conditions
I. The terms and conditions below apply to all coaching and mentoring services provided by David Newman trading as Resilient Relations (hereafter known as RR) to any individual or organisation (“the client”) and constitute the contract for the service provided. The term ‘coaching’ as here used covers life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.
II. Coaching is not psychological counselling or any type of therapy and should not be construed as such.
III. In return for the fees payable by the client (or by a third party on their behalf), RR agrees to provide the service in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
IV. The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with RR at the commencement of coaching.
Responsibility & Commitment
RR will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with RR. RR accepts no liability for the client’s actions. RR has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.
Personal information or business information supplied to RR by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.
II. RR will respect the client’s privacy and seek written permission before disclosing they are a client.
III. RR requires that the client provide an emergency contact name and telephone number, to be used only in the event of an emergency, such as sudden illness or accident.
IV. All documentation and information relating to the client will be held according to the Data Protection Act 2018, except as required by law.
Clarity & Style
RR will discuss with the client their preferred style of coaching. The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with RR on any area of the coaching process. RR welcomes openness and honesty.
II. Feedback about the service is welcomed and encouraged and can be given during a coaching session or by writing to David Newman via email to David@resilientrelations.co.uk
III. RR is continually striving to ensure the standard of service it provides to its clients remains outstanding, and David Newman continually undergoes continuing professional development (CPD) This ensures the coaching is always of the highest quality. At the end of the coaching process, or a series of coaching sessions, the client will be asked to complete a feedback form. David Newman is also a member of ACCPH (association for counsellors, coaches, psychotherapists and hypnotherapists) and Social Work England and is bound by their ethics and code of conduct.
The coaching schedule will be arranged between RR and the client and can be booked up to 3 months in advance. RR will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
II. The number of coaching sessions will be agreed at the start of coaching between RR and the client and confirmed by RR on the contract. Where no specific number is agreed, sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is six sessions. Full payment is due before or at the first session. Additional sessions can be booked thereafter.
III. The length of each session is usually 60 minutes but can be agreed between RR and the client at the commencement of the session.
IV. Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Zoom, or by telephone. This will be agreed by discussion between client and David Newman as is according to the client’s preferred method of coaching. Face-to-face coaching will take place in the offices of RR or at a mutually agreed venue. Where coaching takes place at a mutually agreed venue the client will be liable for any costs incurred by RR at that time. Unless otherwise agreed, the client is responsible for telephoning SEHAC at agreed times.
I. RR may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving the desired business or personal outcomes. Where possible, clients are requested to submit any information requested by RR relating to assignments at least 24 hours before the coaching session when they are to be discussed. RR will provide feedback on completed assignments during coaching sessions.
II. The client may contact RR by email or messenger service between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by RR as a necessary part of the coaching process. RR will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
Cancellation & Rearranging Sessions
I. If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances RR may need to rearrange a coaching session; in these circumstances, RR will use reasonable endeavours to provide a mutually satisfactory alternative appointment with the client.
II. Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.
III. The client may terminate their coaching contract at any time in writing. Any monies owed at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of RR.
IV. In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, RR can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by RR where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
V. There may be occasions when RR may recommend to the client that they seek an alternative service more suited to their current needs. In this event, RR will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and RR does not accept any liability for the outcome of any decisions the client chooses to make.
RR never sells, licenses or markets your information to any third party.
We only contact you if you want to be contacted and you have told us that you are happy for us to contact you.
All data is held in encrypted files, independent of the website and no-one ever has access to any private information about any client except the client themselves, and RR.
All data is stored in total compliance with General Data Protection Regulations (GDPR).
If you have any complaint or any issue please contact David Newman (David@resilientrelations.co.uk) and we will endeavour to resolve your issue quickly and efficiently.
If you still feel that you need more information, all GDPR and Data Protection issues are overseen by the Information Commissioner’s Office https://ico.org.uk/ which has contact and complaint procedures in place which are easily followed.
All information you share with David Newman (trading as Resilient Relations) is confidential, with the exception of Testimonials which you consent for us to use to promote our services upon submitting your testimonial with explicit consent, and you can ask to have removed at any time.
You have a right of access to any and all information we hold about you, which you can enquire about at any time by emailing David Newman (David@resilientrelations.co.uk).
You have the right to ask us to delete all your data and confirm that it is done, although regulatory requirements may require us by law to keep certain information for our tax and compliance regulations.
Anonymised and encrypted domain information is collected for us to analyse our internal marketing strategy and see how we can improve our services, and again you have the right to ask anytime what information we hold about you, and you have the right to have all information deleted.
If you have any questions, please do not hesitate to contact me and I will be happy to assist.